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Client Portal – FAQs

Q: What is your Holiday Schedule?

A: Please find the remaining Holidays in 2022:

  • 12/9-Holiday Party-Closure at 3 p.m. CT
  • 12/23-Observance of Christmas Eve
  • 12/26-Observance of Christmas Day
  • 12/30-Observance of New Year’s Eve

Q: How do I reset my password?

A: 1. Go to the client portal log-in page: Client Page – Launch Servicing

  1. Click on Client Portal Log-in.
  2. Put in your username hit next and click on forgot password. You will receive an email prompting you to reset your password.

 

Q: Do you charge fees for taking payments over the phone?

A:  We do not charge borrowers/customers any fee for any payment method, whether it is over the phone or through their portal.  Clients may be subject to fees for credit/debit card transactions.

 

Q: Where do I send questions and when can I expect a response?

A:  You may send all inquiries to your assigned CRM and cc the Client Services email:  clientservices@launchservicing.com.

If you are not sure who your CRM is, please inquire through client services email.  The turnaround time for an answer is 2-3 business days.

If your request is URGENT, please put URGENT in the subject line along with the name of your institution and a brief description of the question/inquiry.

 

Q: How do I place a C&D on a borrower’s behalf?

A: You may place a C&D by emailing your request to client services: clientservices@launchservicing.com. Turnaround time is 2-3 business days.

 

Q: How can I pull general reports?

A: Please review the Launch Client Reporting Guide.

 

Q: What’s the process for requesting and completing a lender/portfolio holder change?

A: Please contact clientservices@launchservicing.com.

 

Q: What are different types of alternative repayment plans that you can support?

A: Please check your servicing guidelines. If you need additional assistance, please email client services: clientservices@launchservicing.com.