Client Portal – FAQs
Q: What is your Holiday Schedule?
A: Please find the remaining Holidays in 2022:
- 12/9-Holiday Party-Closure at 3 p.m. CT
- 12/23-Observance of Christmas Eve
- 12/26-Observance of Christmas Day
- 12/30-Observance of New Year’s Eve
Q: How do I reset my password?
A: 1. Go to the client portal log-in page: Client Page – Launch Servicing
- Click on Client Portal Log-in.
- Put in your username hit next and click on forgot password. You will receive an email prompting you to reset your password.
Q: Do you charge fees for taking payments over the phone?
A: We do not charge borrowers/customers any fee for any payment method, whether it is over the phone or through their portal. Clients may be subject to fees for credit/debit card transactions.
Q: Where do I send questions and when can I expect a response?
A: You may send all inquiries to your assigned CRM and cc the Client Services email: clientservices@launchservicing.com.
If you are not sure who your CRM is, please inquire through client services email. The turnaround time for an answer is 2-3 business days.
If your request is URGENT, please put URGENT in the subject line along with the name of your institution and a brief description of the question/inquiry.
Q: How do I place a C&D on a borrower’s behalf?
A: You may place a C&D by emailing your request to client services: clientservices@launchservicing.com. Turnaround time is 2-3 business days.
Q: How can I pull general reports?
A: Please review the Launch Client Reporting Guide.
Q: What’s the process for requesting and completing a lender/portfolio holder change?
A: Please contact clientservices@launchservicing.com.
Q: What are different types of alternative repayment plans that you can support?
A: Please check your servicing guidelines. If you need additional assistance, please email client services: clientservices@launchservicing.com.